Our Commitment to Customer Satisfaction
At TruTec Electric, we value our customers above all else. That’s why we go above and beyond to hire only the best technicians in the industry - professionals who take pride in their work and share our commitment to delivering top-notch services at affordable prices.
We understand that electrical issues can be stressful and sometimes even dangerous, which is why we aim to provide a stress-free experience for our customers. Our 100% customer satisfaction rating backs up this commitment, and we won’t rest until you’re happy with the work we’ve done.
With TruTec Electric, we strive to make your experience with us pleasant from start to finish. From the moment you schedule your appointment to the completion of your service, we ensure a seamless and stress-free process.
Here’s what you can expect when you choose the TruTec team:
- Customer service: Expect to interact with a real person, not a machine. We believe in direct communication, ensuring your needs are heard and addressed.
- 3-hour time block appointments: We respect your time by scheduling appointments within a convenient 3-hour window.
- Notifications and updates: Once your appointment is scheduled, you will receive a notification and a call from our team when they arrive.
- Expert professionals: Our crew is thoroughly background checked and drug screened for your safety. Trust is part of our name and your safety is our priority.
- Identifiable Uniforms and Fully Stocked Trucks: Our professionals arrive in identifiable uniforms and our trucks come fully stocked, ready to handle any situation.
- Cleanliness: We ensure cleanliness by wearing shoe coverings and tidying your space.
- Education: Before starting work, we explain the issue at hand and our proposed solution. We believe in transparency and making sure our customers are informed.
- Warranty/guarantee: All our work comes with a warranty or guarantee, giving you peace of mind that we stand behind our work.
Let the TruTec Electric family earn your business; schedule an appointment today by calling us at (512) 641-5311. We promise you’ll be glad you did!